Frequently asked questions.

How do I purchase TrackEd for my school?

TrackEd is available for Prep to year 12 offering a whole school approach to academic coaching. TrackEd pricing is based on total school enrolments and banded by school size. There is a per student and per user component. For an obligation free quote please contact us via at email enquiries@trackedapp.com.au  with the following details...

  • School name

  • Total school enrolment count

  • Contact email

 

We look forward to hearing from you soon.


What’s Included when I purchase TrackEd?

  • 12 month subscription starting from when you receive the application

  • The TrackEd application for your whole school

  • User licensing for Filemaker Pro needed to access TrackEd

  • With 5 or more users you receive Filemaker Server for server based deployments

  • Installation guide and support website

  • Complete video training guides

  • Email based support directly with the TrackEd development team and phone support when required


How do I install TrackEd?

The basic installation is for a single PC within your network, with full server-based deployment options available for team use. We have a video training series for techs at our video training site and provide links to this with the application. At all times TrackEd is installed within your network environment and your data is safely within your control. 


How long does it take to set up?

Feedback from our schools suggest that it takes about 2-3 hours to install and run the initial imports required for all cohorts in a school. It then takes another 30-60 minutes each term to keep that information up to date. Once the information is imported everything you need is instantly at your fingertips. At that point users can then explore the system and the many reports available to configure outputs that are suitable for your needs. The time required for this varies by school and depends how deep you want to go.

More Information...

1. What support is offered?  How often does this cost allow me to access support?

Helping schools get the most out of TrackEd is very important to us and as such we deliver support in a variety of ways as follows.

  • Our support team is always available via email and via phone as required. Support is included in the annual cost. A ‘support’ button inside TrackEd will raise a new email for our support team

  • We have a support website with searchable articles organised into categories and over 65 training videos

  • The video training series is structured to help schools get started, then help with planning your implementation, then to help you get more out of TrackEd once you are familiar with it. There is also a full training series for techs

  • Our team run regular training workshops to help schools do more with TrackEd once you get started. During those workshops we share examples of how other schools have implemented the system in their context. The workshops are optional, run for about 3-4 hours, with costs kept to a minimum depending on the venue.

  • We can also arrange a remote 1:1 session for your team on request

 

2. What does TrackEd PD look like?

We have made a considerable effort to include everything needed to help schools get started with TrackEd quickly through our guides, online articles and training videos as listed above. The training workshops that we run are optional and are designed to help schools get more out of the package once they have spent some time with it. At each workshop we demonstrate a cross-section of functionality that TrackEd provides, we allow time for questions and encourage schools to share their use cases with the group. We run workshops at a variety of locations each term and all of our workshop material is mirrored in our online training videos so that attendees and revisit topics at a later date.

 

3. How can we personalise this for our context, students and teachers?  What commitment does this require from our school?

TrackEd has been designed based on feedback from schools. Functionality is there because our clients have asked for it. There is already a vast number of fully configurable reports designed for Queensland schools, however if there is something else that you would like we are very happy to review it and often add in new functionality on request. A quick look at our change log will show you how quickly our team can add new features to the product.

In addition to this, TrackEd has a custom import section that allows school to import virtually any data that you have in a spreadsheet and bring it into one place. You can build your own imports and then use that data on student profiles and analyse it compared to other diagnostic information. We have tried to make TrackEd as flexible as possible while still powerful and easy to use.

It is also important to note that there are now many imports and reports built into TrackEd and schools do not have to use all of them. You can pick the functions that you want to make use of as needed.

4. Do we have to collect data a certain way to be able to engage with this system?

TrackEd is designed to make better use of the data you already have and the majority of our imports are sourced directly from Oneschool exports. In addition to these there are dedicated imports from other sources such as PAT, PM, Probe, and many more diagnostics datasets. You can also build your own imports using our template system. Our import page has step by step instructions for each import, and our planning resources give example import schedules that you can adapt for your needs.

5. What ongoing school commitment/human resources/resources are required for this to be successful?

We do recommend schools start with a core set of functionality first and add to that over time as needed. As detailed above TrackEd can be implemented in a basic form very quickly then add to this as needed.

During our latest client survey, the strongest positive response from our users was that TrackEd saves schools time compared to the processes they are already running manually. This is important to us as we want to give time back to our educators so they can invest their time engaging effectively with students.