Intritec Pty Ltd Privacy Policy
Effective Date: 8 Nov 2023
Introduction
Intritec Pty Ltd ("we", "our", or "us") is committed to protecting the privacy of our clients ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, software products, and services. We respect your privacy and are committed to complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
Collection of Information
Our products are designed to be used within your local network, and we do not have visibility of the data stored within your system. Our products are not cloud-based and no sensitive data is shared with us from within your system.
We collect information that you voluntarily provide to us when you:
Update your client contact details through our form on our public website.
Engage with us for customer support and services.
The information we collect may include but is not limited to your name, email address, phone number, and job title.
Use of Information
The information we collect is used solely for the following purposes:
To maintain our internal Client Relationship Management (CRM) system.
To provide ongoing support and services.
To enhance your experience with our products.
To communicate with you, including responding to your inquiries, comments, and requests.
Storage of Information
Your contact information is stored in our internal CRM system, which is not cloud-based and is accessed locally. We take reasonable measures to ensure the security of your information within our local network including encryption and access control.
Disclosure of Information
We do not disclose your personal information to third parties unless required by law, such as in response to a court order or a legal requirement.
Website and Usage Data
Our website collects basic usage data which is anonymous. This data is used to improve the website's functionality and user experience.
Email Communication
We ask our clients to de-identify any sensitive information before sending communications via email for support needs. We do not use your email address for any purpose other than to communicate with you regarding your support needs and services requested.
Access to Your Information
You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, or incomplete.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you of any significant changes by updating the date at the top of the policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
enquiries@trackedapp.com.au
PO Box 480, Bundaberg, QLD